How to get customers forIntegrated Personalized Guest Experience Platform

Where to find hospitality technology professionals in order to convert them to customers

The idea that helps Hospitality technology professionals

Hospitality technology professionals want to enhance customer service through personalization. However, they can't get it because they struggle with integrating disparate systems for a unified guest experience.

Therefore, they need to use your solution, e.g. GuestPro.

Integrated Personalized Guest Experience Platform : GuestPro is a revolutionary software that seamlessly integrates with existing hospitality systems to personalize guest experiences, from preferences to feedback, for a memorable stay. Of course it is much better than the stuff from Kaptivating, or Amadeus!

How to find Hospitality technology professionals

You can get insights about the pain points of hospitality technology professionals if you listen to them carefully, either in person or online. Listening online is much easier because you need not ask them for a customer interview but you can observe them talking about their problems, out there in their natural habitat. They won’t even notice that you are there, watching and listening to them.

The process, step by step

One process that we can totally recommend is this:

  • Find out where hospitality technology professionals hang out (Reddit, Mastodon, etc.)
  • Read what problems they talk about, and how urgent they are to them. (Did they try any solutions, yet? Did they spend money on anything, yet? Did they even cobble a homegrown solution together?)
  • Enter the conversation: Help them with tips, ask more about their situation and why they are in pain.
  • If you find recurring questions or pet peeves of hospitality technology professionals, create some helpful content for them (e.g. a blog post, a podcast episode, or a video) and share it with them for free, in the same conversations. They will be delighted.
  • At the end of the blog post, invite them to use your solution: Integrated Personalized Guest Experience Platform.

I described the process here in my blog post: Identify a hungry audience.

If you do this manually, it may take you hours each day. Automate it, with a little help from the AI in CustomerPing!

Step 1 to find hospitality technology professionals

To get started, edit the values in the following 3 input fields and click “Search hospitality technology professionals”.

This is what will happen

  • An AI will brainstorm 5 good search keyword phrases for you to find hospitality technology professionals and their pain points in online forums on the internet.
  • With one click, you can search for each keyword phrase right away.
  • CustomerPing will present the search results to you.
  • If you think that one of those results looks like hospitality technology professionals wrote it, you can create a “customer radar station” on the forum where the post came from.
  • You describe what makes a post relevant to your business.
  • CustomerPing will “ping” you 24h a day, whenever hospitality technology professionals complain about their pet peeve: They struggle with integrating disparate systems for a unified guest experience.
  • Good for you because this is something that you can solve with integrated Personalized Guest Experience Platform, right?

What to do when you get a “customer ping”

When such an alert appears on your mobile phone, you simply tap on it and join the conversation in the online forum.

Help hospitality technology professionals to reach their goal: To enhance customer service through personalization.

They will get to know, like and trust you. Eventually, they will buy your solution: Integrated Personalized Guest Experience Platform.

HospitalityHospitality TechnologyIntegrated Personalized Guest Experience Platform

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