How to get customers forReal-time Passenger Communication Platform

Where to find public transportation agencies in order to convert them to customers

The idea that helps Public Transportation Agencies

Public Transportation Agencies want to enhance passenger experience. However, they can't get it because they struggle to effectively communicate service updates to passengers.

Therefore, they need to use your solution, e.g. TransitConnect.

Real-time Passenger Communication Platform : TransitConnect is a mobile app and dashboard system that enables public transportation agencies to send real-time service updates, delays, and route changes directly to passengers' smartphones. Of course it is much better than the stuff from TransitAlert, or RidePulse!

How to find Public Transportation Agencies

You can get insights about the pain points of public transportation agencies if you listen to them carefully, either in person or online. Listening online is much easier because you need not ask them for a customer interview but you can observe them talking about their problems, out there in their natural habitat. They won’t even notice that you are there, watching and listening to them.

The process, step by step

One process that we can totally recommend is this:

  • Find out where public transportation agencies hang out (Reddit, Mastodon, etc.)
  • Read what problems they talk about, and how urgent they are to them. (Did they try any solutions, yet? Did they spend money on anything, yet? Did they even cobble a homegrown solution together?)
  • Enter the conversation: Help them with tips, ask more about their situation and why they are in pain.
  • If you find recurring questions or pet peeves of public transportation agencies, create some helpful content for them (e.g. a blog post, a podcast episode, or a video) and share it with them for free, in the same conversations. They will be delighted.
  • At the end of the blog post, invite them to use your solution: Real-time Passenger Communication Platform.

I described the process here in my blog post: Identify a hungry audience.

If you do this manually, it may take you hours each day. Automate it, with a little help from the AI in CustomerPing!

Step 1 to find public transportation agencies

To get started, edit the values in the following 3 input fields and click “Search public transportation agencies”.

This is what will happen

  • An AI will brainstorm 5 good search keyword phrases for you to find public transportation agencies and their pain points in online forums on the internet.
  • With one click, you can search for each keyword phrase right away.
  • CustomerPing will present the search results to you.
  • If you think that one of those results looks like public transportation agencies wrote it, you can create a “customer radar station” on the forum where the post came from.
  • You describe what makes a post relevant to your business.
  • CustomerPing will “ping” you 24h a day, whenever public transportation agencies complain about their pet peeve: They struggle to effectively communicate service updates to passengers.
  • Good for you because this is something that you can solve with real-time Passenger Communication Platform, right?

What to do when you get a “customer ping”

When such an alert appears on your mobile phone, you simply tap on it and join the conversation in the online forum.

Help public transportation agencies to reach their goal: To enhance passenger experience.

They will get to know, like and trust you. Eventually, they will buy your solution: Real-time Passenger Communication Platform.

TransportationPublic TransportationReal-time Passenger Communication Platform

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