How to get customers forUnified Service Delivery Platform

Where to find telecom service providers in order to convert them to customers

The idea that helps Telecom Service Providers

Telecom Service Providers want to improve customer service and enhance service delivery. However, they can't get it because they struggle to ensure seamless communication across different service channels.

Therefore, they need to use your solution, e.g. ServiceFlow.

Unified Service Delivery Platform : ServiceFlow enables telecom service providers to ensure seamless communication across different service channels, improving customer service and service delivery Of course it is much better than the stuff from BMC Software, or IBM!

How to find Telecom Service Providers

You can get insights about the pain points of telecom service providers if you listen to them carefully, either in person or online. Listening online is much easier because you need not ask them for a customer interview but you can observe them talking about their problems, out there in their natural habitat. They won’t even notice that you are there, watching and listening to them.

The process, step by step

One process that we can totally recommend is this:

  • Find out where telecom service providers hang out (Reddit, Mastodon, etc.)
  • Read what problems they talk about, and how urgent they are to them. (Did they try any solutions, yet? Did they spend money on anything, yet? Did they even cobble a homegrown solution together?)
  • Enter the conversation: Help them with tips, ask more about their situation and why they are in pain.
  • If you find recurring questions or pet peeves of telecom service providers, create some helpful content for them (e.g. a blog post, a podcast episode, or a video) and share it with them for free, in the same conversations. They will be delighted.
  • At the end of the blog post, invite them to use your solution: Unified Service Delivery Platform.

I described the process here in my blog post: Identify a hungry audience.

If you do this manually, it may take you hours each day. Automate it, with a little help from the AI in CustomerPing!

Step 1 to find telecom service providers

To get started, edit the values in the following 3 input fields and click “Search telecom service providers”.

This is what will happen

  • An AI will brainstorm 5 good search keyword phrases for you to find telecom service providers and their pain points in online forums on the internet.
  • With one click, you can search for each keyword phrase right away.
  • CustomerPing will present the search results to you.
  • If you think that one of those results looks like telecom service providers wrote it, you can create a “customer radar station” on the forum where the post came from.
  • You describe what makes a post relevant to your business.
  • CustomerPing will “ping” you 24h a day, whenever telecom service providers complain about their pet peeve: They struggle to ensure seamless communication across different service channels.
  • Good for you because this is something that you can solve with unified Service Delivery Platform, right?

What to do when you get a “customer ping”

When such an alert appears on your mobile phone, you simply tap on it and join the conversation in the online forum.

Help telecom service providers to reach their goal: To improve customer service and enhance service delivery.

They will get to know, like and trust you. Eventually, they will buy your solution: Unified Service Delivery Platform.


TelecommunicationsTelecom ServicesUnified Service Delivery Platform

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