How to get customers forCustomer Service Enhancement Platform
Where to find telecom service providers in order to convert them to customers
The idea that helps Telecom Service Providers
Telecom Service Providers want to improve customer experience. However, they can't get it because they struggle with personalized service delivery and quick issue resolution.
Therefore, they need to use your solution, e.g. CustServPro.
Customer Service Enhancement Platform : CustServPro is a CRM software that integrates customer data, streamlines service requests, and leverages AI to provide personalized service recommendations for telecom customers. Of course it is much better than the stuff from ServiceMaster, or CustXpert!
How to find Telecom Service Providers
You can get insights about the pain points of telecom service providers if you listen to them carefully, either in person or online. Listening online is much easier because you need not ask them for a customer interview but you can observe them talking about their problems, out there in their natural habitat. They won’t even notice that you are there, watching and listening to them.
The process, step by step
One process that we can totally recommend is this:
- Find out where telecom service providers hang out (Reddit, Mastodon, etc.)
- Read what problems they talk about, and how urgent they are to them. (Did they try any solutions, yet? Did they spend money on anything, yet? Did they even cobble a homegrown solution together?)
- Enter the conversation: Help them with tips, ask more about their situation and why they are in pain.
- If you find recurring questions or pet peeves of telecom service providers, create some helpful content for them (e.g. a blog post, a podcast episode, or a video) and share it with them for free, in the same conversations. They will be delighted.
- At the end of the blog post, invite them to use your solution: Customer Service Enhancement Platform.
I described the process here in my blog post: Identify a hungry audience.
If you do this manually, it may take you hours each day. Automate it, with a little help from the AI in CustomerPing!
Step 1 to find telecom service providers
To get started, edit the values in the following 3 input fields and click “Search telecom service providers”.
This is what will happen
- An AI will brainstorm 5 good search keyword phrases for you to find telecom service providers and their pain points in online forums on the internet.
- With one click, you can search for each keyword phrase right away.
- CustomerPing will present the search results to you.
- If you think that one of those results looks like telecom service providers wrote it, you can create a “customer radar station” on the forum where the post came from.
- You describe what makes a post relevant to your business.
- CustomerPing will “ping” you 24h a day, whenever telecom service providers complain about their pet peeve: They struggle with personalized service delivery and quick issue resolution.
- Good for you because this is something that you can solve with customer Service Enhancement Platform, right?
What to do when you get a “customer ping”
When such an alert appears on your mobile phone, you simply tap on it and join the conversation in the online forum.
Help telecom service providers to reach their goal: To improve customer experience.
They will get to know, like and trust you. Eventually, they will buy your solution: Customer Service Enhancement Platform.
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