How to get customers forLuxPulse: Luxury Customer Relationship Management

Where to find luxury goods retailers in order to convert them to customers

The idea that helps Luxury Goods Retailers

Luxury Goods Retailers want to personalize the shopping experience for high-end customers. However, they can't get it because they struggle to gather and utilize customer preferences and purchase history.

Therefore, they need to use your solution, e.g. LuxPulse.

LuxPulse: Luxury Customer Relationship Management : LuxPulse is a CRM software specifically tailored for luxury goods retailers to capture and analyze customer data, preferences, and behavior. It enables retailers to create personalized shopping experiences, offer bespoke recommendations, and build long-term relationships with high-end customers. Of course it is much better than the stuff from LuxCRM, or EliteRetail!

How to find Luxury Goods Retailers

You can get insights about the pain points of luxury goods retailers if you listen to them carefully, either in person or online. Listening online is much easier because you need not ask them for a customer interview but you can observe them talking about their problems, out there in their natural habitat. They won’t even notice that you are there, watching and listening to them.

The process, step by step

One process that we can totally recommend is this:

  • Find out where luxury goods retailers hang out (Reddit, Mastodon, etc.)
  • Read what problems they talk about, and how urgent they are to them. (Did they try any solutions, yet? Did they spend money on anything, yet? Did they even cobble a homegrown solution together?)
  • Enter the conversation: Help them with tips, ask more about their situation and why they are in pain.
  • If you find recurring questions or pet peeves of luxury goods retailers, create some helpful content for them (e.g. a blog post, a podcast episode, or a video) and share it with them for free, in the same conversations. They will be delighted.
  • At the end of the blog post, invite them to use your solution: LuxPulse: Luxury Customer Relationship Management.

I described the process here in my blog post: Identify a hungry audience.

If you do this manually, it may take you hours each day. Automate it, with a little help from the AI in CustomerPing!

Step 1 to find luxury goods retailers

To get started, edit the values in the following 3 input fields and click “Search luxury goods retailers”.

This is what will happen

  • An AI will brainstorm 5 good search keyword phrases for you to find luxury goods retailers and their pain points in online forums on the internet.
  • With one click, you can search for each keyword phrase right away.
  • CustomerPing will present the search results to you.
  • If you think that one of those results looks like luxury goods retailers wrote it, you can create a “customer radar station” on the forum where the post came from.
  • You describe what makes a post relevant to your business.
  • CustomerPing will “ping” you 24h a day, whenever luxury goods retailers complain about their pet peeve: They struggle to gather and utilize customer preferences and purchase history.
  • Good for you because this is something that you can solve with luxPulse: Luxury Customer Relationship Management, right?

What to do when you get a “customer ping”

When such an alert appears on your mobile phone, you simply tap on it and join the conversation in the online forum.

Help luxury goods retailers to reach their goal: To personalize the shopping experience for high-end customers.

They will get to know, like and trust you. Eventually, they will buy your solution: LuxPulse: Luxury Customer Relationship Management.

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