How to get customers forInternational Freight Forwarding Software

Where to find shipping coordinators in order to convert them to customers

The idea that helps Shipping coordinators

Shipping coordinators want to optimize international freight shipments. However, they can't get it because they struggle with complex documentation and customs clearance processes.

Therefore, they need to use your solution, e.g. FreightEase.

International Freight Forwarding Software : FreightEase is a software solution that simplifies the documentation and customs clearance processes for shipping coordinators, allowing them to optimize international freight shipments with ease. Of course it is much better than the stuff from Flexport, Kuehne + Nagel, or Expeditors!

How to find Shipping coordinators

You can get insights about the pain points of shipping coordinators if you listen to them carefully, either in person or online. Listening online is much easier because you need not ask them for a customer interview but you can observe them talking about their problems, out there in their natural habitat. They won’t even notice that you are there, watching and listening to them.

The process, step by step

One process that we can totally recommend is this:

Find out where shipping coordinators hang out (Reddit, Mastodon, etc.)
Read what problems they talk about, and how urgent they are to them. (Did they try any solutions, yet? Did they spend money on anything, yet? Did they even cobble a homegrown solution together?)
Enter the conversation: Help them with tips, ask more about their situation and why they are in pain.
If you find recurring questions or pet peeves of shipping coordinators, create some helpful content for them (e.g. a blog post, a podcast episode, or a video) and share it with them for free, in the same conversations. They will be delighted.
At the end of the blog post, invite them to use your solution: International Freight Forwarding Software.

I described the process here in my blog post: Identify a hungry audience.

If you do this manually, it may take you hours each day. Automate it, with a little help from the AI in CustomerPing!

Step 1 to find shipping coordinators

To get started, edit the values in the following 3 input fields and click “Search shipping coordinators”.

This is what will happen

An AI will brainstorm 5 good search keyword phrases for you to find shipping coordinators and their pain points in online forums on the internet.
With one click, you can search for each keyword phrase right away.
CustomerPing will present the search results to you.
If you think that one of those results looks like shipping coordinators wrote it, you can create a “customer radar station” on the forum where the post came from.
You describe what makes a post relevant to your business.
CustomerPing will “ping” you 24h a day, whenever shipping coordinators complain about their pet peeve: They struggle with complex documentation and customs clearance processes.
Good for you because this is something that you can solve with international Freight Forwarding Software, right?

What to do when you get a “customer ping”

When such an alert appears on your mobile phone, you simply tap on it and join the conversation in the online forum.

Help shipping coordinators to reach their goal: To optimize international freight shipments.

They will get to know, like and trust you. Eventually, they will buy your solution: International Freight Forwarding Software.

Get your first customers now!

Logistics and Transportation Freight ForwardingInternational Freight Forwarding Software