How to get customers forIntegrated Shipment Tracking Software

Where to find freight forwarders in order to convert them to customers

The idea that helps Freight Forwarders

Freight Forwarders want to improve shipment tracking and delivery efficiency. However, they can't get it because they struggle with manual data entry and lack of visibility into the entire supply chain.

Therefore, they need to use your solution, e.g. FreightTrack.

Integrated Shipment Tracking Software : FreightTrack is a comprehensive software solution that automates shipment tracking, provides real-time updates on delivery status, and offers end-to-end visibility into the entire supply chain. It saves time, reduces errors, and improves customer satisfaction. Of course it is much better than the stuff from Project44, FourKites, or descartes!

How to find Freight Forwarders

You can get insights about the pain points of freight forwarders if you listen to them carefully, either in person or online. Listening online is much easier because you need not ask them for a customer interview but you can observe them talking about their problems, out there in their natural habitat. They won’t even notice that you are there, watching and listening to them.

The process, step by step

One process that we can totally recommend is this:

Find out where freight forwarders hang out (Reddit, Mastodon, etc.)
Read what problems they talk about, and how urgent they are to them. (Did they try any solutions, yet? Did they spend money on anything, yet? Did they even cobble a homegrown solution together?)
Enter the conversation: Help them with tips, ask more about their situation and why they are in pain.
If you find recurring questions or pet peeves of freight forwarders, create some helpful content for them (e.g. a blog post, a podcast episode, or a video) and share it with them for free, in the same conversations. They will be delighted.
At the end of the blog post, invite them to use your solution: Integrated Shipment Tracking Software.

I described the process here in my blog post: Identify a hungry audience.

If you do this manually, it may take you hours each day. Automate it, with a little help from the AI in CustomerPing!

Step 1 to find freight forwarders

To get started, edit the values in the following 3 input fields and click “Search freight forwarders”.

This is what will happen

An AI will brainstorm 5 good search keyword phrases for you to find freight forwarders and their pain points in online forums on the internet.
With one click, you can search for each keyword phrase right away.
CustomerPing will present the search results to you.
If you think that one of those results looks like freight forwarders wrote it, you can create a “customer radar station” on the forum where the post came from.
You describe what makes a post relevant to your business.
CustomerPing will “ping” you 24h a day, whenever freight forwarders complain about their pet peeve: They struggle with manual data entry and lack of visibility into the entire supply chain.
Good for you because this is something that you can solve with integrated Shipment Tracking Software, right?

What to do when you get a “customer ping”

When such an alert appears on your mobile phone, you simply tap on it and join the conversation in the online forum.

Help freight forwarders to reach their goal: To improve shipment tracking and delivery efficiency.

They will get to know, like and trust you. Eventually, they will buy your solution: Integrated Shipment Tracking Software.

Get your first customers now!

Logistics and Transportation Cold Chain LogisticsIntegrated Shipment Tracking Software