How to get customers forConnectCare: Customer Experience Management Software for ISPs
Where to find internet service providers in order to convert them to customers
The idea that helps Internet Service Providers
Internet Service Providers want to improve customer satisfaction and retention rates. However, they can't get it because they struggle to deliver personalized and reliable services to their customers.
Therefore, they need to use your solution, e.g. ConnectCare.
ConnectCare: Customer Experience Management Software for ISPs : ConnectCare is a customer experience management software tailored for internet service providers. It allows ISPs to deliver personalized services, proactively address customer issues, and enhance overall customer satisfaction and retention rates. Of course it is much better than the stuff from Zendesk, Salesforce Service Cloud, or Freshdesk!
How to find Internet Service Providers
You can get insights about the pain points of internet service providers if you listen to them carefully, either in person or online. Listening online is much easier because you need not ask them for a customer interview but you can observe them talking about their problems, out there in their natural habitat. They won’t even notice that you are there, watching and listening to them.
The process, step by step
One process that we can totally recommend is this:
- Find out where internet service providers hang out (Reddit, Mastodon, etc.)
- Read what problems they talk about, and how urgent they are to them. (Did they try any solutions, yet? Did they spend money on anything, yet? Did they even cobble a homegrown solution together?)
- Enter the conversation: Help them with tips, ask more about their situation and why they are in pain.
- If you find recurring questions or pet peeves of internet service providers, create some helpful content for them (e.g. a blog post, a podcast episode, or a video) and share it with them for free, in the same conversations. They will be delighted.
- At the end of the blog post, invite them to use your solution: ConnectCare: Customer Experience Management Software for ISPs.
I described the process here in my blog post: Identify a hungry audience.
If you do this manually, it may take you hours each day. Automate it, with a little help from the AI in CustomerPing!
Step 1 to find internet service providers
To get started, edit the values in the following 3 input fields and click “Search internet service providers”.
This is what will happen
- An AI will brainstorm 5 good search keyword phrases for you to find internet service providers and their pain points in online forums on the internet.
- With one click, you can search for each keyword phrase right away.
- CustomerPing will present the search results to you.
- If you think that one of those results looks like internet service providers wrote it, you can create a “customer radar station” on the forum where the post came from.
- You describe what makes a post relevant to your business.
- CustomerPing will “ping” you 24h a day, whenever internet service providers complain about their pet peeve: They struggle to deliver personalized and reliable services to their customers.
- Good for you because this is something that you can solve with connectCare: Customer Experience Management Software for ISPs, right?
What to do when you get a “customer ping”
When such an alert appears on your mobile phone, you simply tap on it and join the conversation in the online forum.
Help internet service providers to reach their goal: To improve customer satisfaction and retention rates.
They will get to know, like and trust you. Eventually, they will buy your solution: ConnectCare: Customer Experience Management Software for ISPs.
Information TechnologyTelecommunicationsConnectCare: Customer Experience Management Software for ISPs
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