How to get customers forCustomer Experience Management Suite

Where to find internet service providers in order to convert them to customers

The idea that helps Internet Service Providers

Internet Service Providers want to enhance customer experience. However, they can't get it because they struggle to identify and resolve network issues proactively.

Therefore, they need to use your solution, e.g. CustServe360.

Customer Experience Management Suite : A comprehensive suite of tools for Internet Service Providers to monitor network health, detect issues before customers are affected, and provide proactive customer support, ultimately enhancing the overall customer experience. Of course it is much better than the stuff from Zendesk, Splunk, or ServiceNow!

How to find Internet Service Providers

You can get insights about the pain points of internet service providers if you listen to them carefully, either in person or online. Listening online is much easier because you need not ask them for a customer interview but you can observe them talking about their problems, out there in their natural habitat. They won’t even notice that you are there, watching and listening to them.

The process, step by step

One process that we can totally recommend is this:

Find out where internet service providers hang out (Reddit, Mastodon, etc.)
Read what problems they talk about, and how urgent they are to them. (Did they try any solutions, yet? Did they spend money on anything, yet? Did they even cobble a homegrown solution together?)
Enter the conversation: Help them with tips, ask more about their situation and why they are in pain.
If you find recurring questions or pet peeves of internet service providers, create some helpful content for them (e.g. a blog post, a podcast episode, or a video) and share it with them for free, in the same conversations. They will be delighted.
At the end of the blog post, invite them to use your solution: Customer Experience Management Suite.

I described the process here in my blog post: Identify a hungry audience.

If you do this manually, it may take you hours each day. Automate it, with a little help from the AI in CustomerPing!

Step 1 to find internet service providers

To get started, edit the values in the following 3 input fields and click “Search internet service providers”.

This is what will happen

An AI will brainstorm 5 good search keyword phrases for you to find internet service providers and their pain points in online forums on the internet.
With one click, you can search for each keyword phrase right away.
CustomerPing will present the search results to you.
If you think that one of those results looks like internet service providers wrote it, you can create a “customer radar station” on the forum where the post came from.
You describe what makes a post relevant to your business.
CustomerPing will “ping” you 24h a day, whenever internet service providers complain about their pet peeve: They struggle to identify and resolve network issues proactively.
Good for you because this is something that you can solve with customer Experience Management Suite, right?

What to do when you get a “customer ping”

When such an alert appears on your mobile phone, you simply tap on it and join the conversation in the online forum.

Help internet service providers to reach their goal: To enhance customer experience.

They will get to know, like and trust you. Eventually, they will buy your solution: Customer Experience Management Suite.

Get your first customers now!

Information Technology Software DevelopmentCustomer Experience Management Suite