How to get customers forGuest Feedback and Request Management Platform

Where to find hotel operators in order to convert them to customers

The idea that helps Hotel operators

Hotel operators want to enhance guest satisfaction. However, they can't get it because they face challenges in managing guest feedback and requests.

Therefore, they need to use your solution, e.g. ServiSense.

Guest Feedback and Request Management Platform : ServiSense is a comprehensive platform that centralizes guest feedback and requests, automates responses, and analyzes data to help hotel operators enhance guest satisfaction levels and improve overall service quality. Of course it is much better than the stuff from GuestPro, or ServiceIQ!

How to find Hotel operators

You can get insights about the pain points of hotel operators if you listen to them carefully, either in person or online. Listening online is much easier because you need not ask them for a customer interview but you can observe them talking about their problems, out there in their natural habitat. They won’t even notice that you are there, watching and listening to them.

The process, step by step

One process that we can totally recommend is this:

Find out where hotel operators hang out (Reddit, Mastodon, etc.)
Read what problems they talk about, and how urgent they are to them. (Did they try any solutions, yet? Did they spend money on anything, yet? Did they even cobble a homegrown solution together?)
Enter the conversation: Help them with tips, ask more about their situation and why they are in pain.
If you find recurring questions or pet peeves of hotel operators, create some helpful content for them (e.g. a blog post, a podcast episode, or a video) and share it with them for free, in the same conversations. They will be delighted.
At the end of the blog post, invite them to use your solution: Guest Feedback and Request Management Platform.

I described the process here in my blog post: Identify a hungry audience.

If you do this manually, it may take you hours each day. Automate it, with a little help from the AI in CustomerPing!

Step 1 to find hotel operators

To get started, edit the values in the following 3 input fields and click “Search hotel operators”.

This is what will happen

An AI will brainstorm 5 good search keyword phrases for you to find hotel operators and their pain points in online forums on the internet.
With one click, you can search for each keyword phrase right away.
CustomerPing will present the search results to you.
If you think that one of those results looks like hotel operators wrote it, you can create a “customer radar station” on the forum where the post came from.
You describe what makes a post relevant to your business.
CustomerPing will “ping” you 24h a day, whenever hotel operators complain about their pet peeve: They face challenges in managing guest feedback and requests.
Good for you because this is something that you can solve with guest Feedback and Request Management Platform, right?

What to do when you get a “customer ping”

When such an alert appears on your mobile phone, you simply tap on it and join the conversation in the online forum.

Help hotel operators to reach their goal: To enhance guest satisfaction.

They will get to know, like and trust you. Eventually, they will buy your solution: Guest Feedback and Request Management Platform.

Get your first customers now!

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