How to get customers forGuest Experience Management Platform for Cruise Lines
Where to find cruise line planners in order to convert them to customers
The idea that helps Cruise Line Planners
Cruise Line Planners want to optimize onboard guest experience. However, they can't get it because they have limited real-time visibility into passenger satisfaction levels.
Therefore, they need to use your solution, e.g. CruiseJoy.
Guest Experience Management Platform for Cruise Lines : An advanced software platform that collects real-time feedback from passengers, analyzes satisfaction levels, and provides actionable insights to enhance onboard services and activities. Of course it is much better than the stuff from PassengerPulse, or CruiseSurveyor!
How to find Cruise Line Planners
You can get insights about the pain points of cruise line planners if you listen to them carefully, either in person or online. Listening online is much easier because you need not ask them for a customer interview but you can observe them talking about their problems, out there in their natural habitat. They won’t even notice that you are there, watching and listening to them.
The process, step by step
One process that we can totally recommend is this:
- Find out where cruise line planners hang out (Reddit, Mastodon, etc.)
- Read what problems they talk about, and how urgent they are to them. (Did they try any solutions, yet? Did they spend money on anything, yet? Did they even cobble a homegrown solution together?)
- Enter the conversation: Help them with tips, ask more about their situation and why they are in pain.
- If you find recurring questions or pet peeves of cruise line planners, create some helpful content for them (e.g. a blog post, a podcast episode, or a video) and share it with them for free, in the same conversations. They will be delighted.
- At the end of the blog post, invite them to use your solution: Guest Experience Management Platform for Cruise Lines.
I described the process here in my blog post: Identify a hungry audience.
If you do this manually, it may take you hours each day. Automate it, with a little help from the AI in CustomerPing!
Step 1 to find cruise line planners
To get started, edit the values in the following 3 input fields and click “Search cruise line planners”.
This is what will happen
- An AI will brainstorm 5 good search keyword phrases for you to find cruise line planners and their pain points in online forums on the internet.
- With one click, you can search for each keyword phrase right away.
- CustomerPing will present the search results to you.
- If you think that one of those results looks like cruise line planners wrote it, you can create a “customer radar station” on the forum where the post came from.
- You describe what makes a post relevant to your business.
- CustomerPing will “ping” you 24h a day, whenever cruise line planners complain about their pet peeve: They have limited real-time visibility into passenger satisfaction levels.
- Good for you because this is something that you can solve with guest Experience Management Platform for Cruise Lines, right?
What to do when you get a “customer ping”
When such an alert appears on your mobile phone, you simply tap on it and join the conversation in the online forum.
Help cruise line planners to reach their goal: To optimize onboard guest experience.
They will get to know, like and trust you. Eventually, they will buy your solution: Guest Experience Management Platform for Cruise Lines.
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