How to get customers forInteractive Guest Feedback Platform for Cruise Lines
Where to find cruise line operators in order to convert them to customers
The idea that helps Cruise Line Operators
Cruise Line Operators want to improve onboard guest experience. However, they can't get it because they struggle to gather feedback and address guest concerns in real-time.
Therefore, they need to use your solution, e.g. CruiseCompass.
Interactive Guest Feedback Platform for Cruise Lines : CruiseCompass is a mobile app that allows guests to provide feedback in real-time, access onboard information, and communicate with the cruise staff. It provides cruise line operators with actionable insights to enhance guest experience. Of course it is much better than the stuff from Medallia, ReviewPro, or Revinate!
How to find Cruise Line Operators
You can get insights about the pain points of cruise line operators if you listen to them carefully, either in person or online. Listening online is much easier because you need not ask them for a customer interview but you can observe them talking about their problems, out there in their natural habitat. They won’t even notice that you are there, watching and listening to them.
The process, step by step
One process that we can totally recommend is this:
- Find out where cruise line operators hang out (Reddit, Mastodon, etc.)
- Read what problems they talk about, and how urgent they are to them. (Did they try any solutions, yet? Did they spend money on anything, yet? Did they even cobble a homegrown solution together?)
- Enter the conversation: Help them with tips, ask more about their situation and why they are in pain.
- If you find recurring questions or pet peeves of cruise line operators, create some helpful content for them (e.g. a blog post, a podcast episode, or a video) and share it with them for free, in the same conversations. They will be delighted.
- At the end of the blog post, invite them to use your solution: Interactive Guest Feedback Platform for Cruise Lines.
I described the process here in my blog post: Identify a hungry audience.
If you do this manually, it may take you hours each day. Automate it, with a little help from the AI in CustomerPing!
Step 1 to find cruise line operators
To get started, edit the values in the following 3 input fields and click “Search cruise line operators”.
This is what will happen
- An AI will brainstorm 5 good search keyword phrases for you to find cruise line operators and their pain points in online forums on the internet.
- With one click, you can search for each keyword phrase right away.
- CustomerPing will present the search results to you.
- If you think that one of those results looks like cruise line operators wrote it, you can create a “customer radar station” on the forum where the post came from.
- You describe what makes a post relevant to your business.
- CustomerPing will “ping” you 24h a day, whenever cruise line operators complain about their pet peeve: They struggle to gather feedback and address guest concerns in real-time.
- Good for you because this is something that you can solve with interactive Guest Feedback Platform for Cruise Lines, right?
What to do when you get a “customer ping”
When such an alert appears on your mobile phone, you simply tap on it and join the conversation in the online forum.
Help cruise line operators to reach their goal: To improve onboard guest experience.
They will get to know, like and trust you. Eventually, they will buy your solution: Interactive Guest Feedback Platform for Cruise Lines.
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