How to get customers forPersonalization and Retention Platform for Subscription E-commerce

Where to find subscription e-commerce managers in order to convert them to customers

The idea that helps Subscription E-commerce Managers

Subscription E-commerce Managers want to reduce subscriber churn and increase customer loyalty. However, they can't get it because they struggle to personalize subscription boxes and offer relevant products.

Therefore, they need to use your solution, e.g. SubsTrack.

Personalization and Retention Platform for Subscription E-commerce : SubsTrack uses AI algorithms to personalize subscription boxes, analyze subscriber preferences, and offer tailored product recommendations to reduce churn rates and enhance customer loyalty for subscription e-commerce businesses. Of course it is much better than the stuff from ChurnZero, or BoxPersonalize!

How to find Subscription E-commerce Managers

You can get insights about the pain points of subscription e-commerce managers if you listen to them carefully, either in person or online. Listening online is much easier because you need not ask them for a customer interview but you can observe them talking about their problems, out there in their natural habitat. They won’t even notice that you are there, watching and listening to them.

The process, step by step

One process that we can totally recommend is this:

  • Find out where subscription e-commerce managers hang out (Reddit, Mastodon, etc.)
  • Read what problems they talk about, and how urgent they are to them. (Did they try any solutions, yet? Did they spend money on anything, yet? Did they even cobble a homegrown solution together?)
  • Enter the conversation: Help them with tips, ask more about their situation and why they are in pain.
  • If you find recurring questions or pet peeves of subscription e-commerce managers, create some helpful content for them (e.g. a blog post, a podcast episode, or a video) and share it with them for free, in the same conversations. They will be delighted.
  • At the end of the blog post, invite them to use your solution: Personalization and Retention Platform for Subscription E-commerce.

I described the process here in my blog post: Identify a hungry audience.

If you do this manually, it may take you hours each day. Automate it, with a little help from the AI in CustomerPing!

Step 1 to find subscription e-commerce managers

To get started, edit the values in the following 3 input fields and click “Search subscription e-commerce managers”.

This is what will happen

  • An AI will brainstorm 5 good search keyword phrases for you to find subscription e-commerce managers and their pain points in online forums on the internet.
  • With one click, you can search for each keyword phrase right away.
  • CustomerPing will present the search results to you.
  • If you think that one of those results looks like subscription e-commerce managers wrote it, you can create a “customer radar station” on the forum where the post came from.
  • You describe what makes a post relevant to your business.
  • CustomerPing will “ping” you 24h a day, whenever subscription e-commerce managers complain about their pet peeve: They struggle to personalize subscription boxes and offer relevant products.
  • Good for you because this is something that you can solve with personalization and Retention Platform for Subscription E-commerce, right?

What to do when you get a “customer ping”

When such an alert appears on your mobile phone, you simply tap on it and join the conversation in the online forum.

Help subscription e-commerce managers to reach their goal: To reduce subscriber churn and increase customer loyalty.

They will get to know, like and trust you. Eventually, they will buy your solution: Personalization and Retention Platform for Subscription E-commerce.


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