How to get customers forRepairTrack - Customer Service Software for Auto Repair Shops
Where to find auto repair shops in order to convert them to customers
The idea that helps Auto Repair Shops
Auto Repair Shops want to improve their customer service and communication. However, they can't get it because they struggle to keep track of repair progress and effectively communicate with customers.
Therefore, they need to use your solution, e.g. RepairTrack.
RepairTrack - Customer Service Software for Auto Repair Shops : RepairTrack is a customer service software tailored for auto repair shops. It allows repair shops to easily track repair progress, communicate with customers through automated updates and notifications, and provide transparency throughout the repair process. Of course it is much better than the stuff from AutoServicePro, or CustomerGarage!
How to find Auto Repair Shops
You can get insights about the pain points of auto repair shops if you listen to them carefully, either in person or online. Listening online is much easier because you need not ask them for a customer interview but you can observe them talking about their problems, out there in their natural habitat. They won’t even notice that you are there, watching and listening to them.
The process, step by step
One process that we can totally recommend is this:
- Find out where auto repair shops hang out (Reddit, Mastodon, etc.)
- Read what problems they talk about, and how urgent they are to them. (Did they try any solutions, yet? Did they spend money on anything, yet? Did they even cobble a homegrown solution together?)
- Enter the conversation: Help them with tips, ask more about their situation and why they are in pain.
- If you find recurring questions or pet peeves of auto repair shops, create some helpful content for them (e.g. a blog post, a podcast episode, or a video) and share it with them for free, in the same conversations. They will be delighted.
- At the end of the blog post, invite them to use your solution: RepairTrack - Customer Service Software for Auto Repair Shops.
I described the process here in my blog post: Identify a hungry audience.
If you do this manually, it may take you hours each day. Automate it, with a little help from the AI in CustomerPing!
Step 1 to find auto repair shops
To get started, edit the values in the following 3 input fields and click “Search auto repair shops”.
This is what will happen
- An AI will brainstorm 5 good search keyword phrases for you to find auto repair shops and their pain points in online forums on the internet.
- With one click, you can search for each keyword phrase right away.
- CustomerPing will present the search results to you.
- If you think that one of those results looks like auto repair shops wrote it, you can create a “customer radar station” on the forum where the post came from.
- You describe what makes a post relevant to your business.
- CustomerPing will “ping” you 24h a day, whenever auto repair shops complain about their pet peeve: They struggle to keep track of repair progress and effectively communicate with customers.
- Good for you because this is something that you can solve with repairTrack - Customer Service Software for Auto Repair Shops, right?
What to do when you get a “customer ping”
When such an alert appears on your mobile phone, you simply tap on it and join the conversation in the online forum.
Help auto repair shops to reach their goal: To improve their customer service and communication.
They will get to know, like and trust you. Eventually, they will buy your solution: RepairTrack - Customer Service Software for Auto Repair Shops.
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