How to get customers forAI Customer Experience Assistant

Where to find customer service managers in order to convert them to customers

The idea that helps Customer Service Managers

Customer Service Managers want to provide personalized customer support. However, they can't get it because they struggle to handle the volume of customer queries and offer personalized responses in a timely manner..

Therefore, they need to use your solution, e.g. AI CXAssist.

AI Customer Experience Assistant : An AI-powered tool that automates customer service interactions, processes customer queries, and provides personalized responses to enhance the customer support experience. Of course it is much better than the stuff from Zendesk, Salesforce Service Cloud, or Freshdesk!

How to find Customer Service Managers

You can get insights about the pain points of customer service managers if you listen to them carefully, either in person or online. Listening online is much easier because you need not ask them for a customer interview but you can observe them talking about their problems, out there in their natural habitat. They won’t even notice that you are there, watching and listening to them.

The process, step by step

One process that we can totally recommend is this:

  • Find out where customer service managers hang out (Reddit, Mastodon, etc.)
  • Read what problems they talk about, and how urgent they are to them. (Did they try any solutions, yet? Did they spend money on anything, yet? Did they even cobble a homegrown solution together?)
  • Enter the conversation: Help them with tips, ask more about their situation and why they are in pain.
  • If you find recurring questions or pet peeves of customer service managers, create some helpful content for them (e.g. a blog post, a podcast episode, or a video) and share it with them for free, in the same conversations. They will be delighted.
  • At the end of the blog post, invite them to use your solution: AI Customer Experience Assistant.

I described the process here in my blog post: Identify a hungry audience.

If you do this manually, it may take you hours each day. Automate it, with a little help from the AI in CustomerPing!

Step 1 to find customer service managers

To get started, edit the values in the following 3 input fields and click “Search customer service managers”.

This is what will happen

  • An AI will brainstorm 5 good search keyword phrases for you to find customer service managers and their pain points in online forums on the internet.
  • With one click, you can search for each keyword phrase right away.
  • CustomerPing will present the search results to you.
  • If you think that one of those results looks like customer service managers wrote it, you can create a “customer radar station” on the forum where the post came from.
  • You describe what makes a post relevant to your business.
  • CustomerPing will “ping” you 24h a day, whenever customer service managers complain about their pet peeve: They struggle to handle the volume of customer queries and offer personalized responses in a timely manner..
  • Good for you because this is something that you can solve with aI Customer Experience Assistant, right?

What to do when you get a “customer ping”

When such an alert appears on your mobile phone, you simply tap on it and join the conversation in the online forum.

Help customer service managers to reach their goal: To provide personalized customer support.

They will get to know, like and trust you. Eventually, they will buy your solution: AI Customer Experience Assistant.

Artificial Intelligence (AI)AI in Customer ServiceAI Customer Experience Assistant

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