How to get customers forSeller Performance Management Software for Online Marketplaces

Where to find online marketplace owners in order to convert them to customers

The idea that helps Online Marketplace Owners

Online Marketplace Owners want to improve seller performance and customer satisfaction. However, they can't get it because they struggle with monitoring seller metrics and resolving disputes effectively.

Therefore, they need to use your solution, e.g. MarketMaster.

Seller Performance Management Software for Online Marketplaces : MarketMaster provides online marketplace owners with tools to monitor seller metrics, resolve disputes, and improve overall seller performance. It offers analytics dashboards, automated feedback mechanisms, and dispute resolution workflows for a seamless selling experience. Of course it is much better than the stuff from eSellerHub, or MarketIntel!

How to find Online Marketplace Owners

You can get insights about the pain points of online marketplace owners if you listen to them carefully, either in person or online. Listening online is much easier because you need not ask them for a customer interview but you can observe them talking about their problems, out there in their natural habitat. They won’t even notice that you are there, watching and listening to them.

The process, step by step

One process that we can totally recommend is this:

  • Find out where online marketplace owners hang out (Reddit, Mastodon, etc.)
  • Read what problems they talk about, and how urgent they are to them. (Did they try any solutions, yet? Did they spend money on anything, yet? Did they even cobble a homegrown solution together?)
  • Enter the conversation: Help them with tips, ask more about their situation and why they are in pain.
  • If you find recurring questions or pet peeves of online marketplace owners, create some helpful content for them (e.g. a blog post, a podcast episode, or a video) and share it with them for free, in the same conversations. They will be delighted.
  • At the end of the blog post, invite them to use your solution: Seller Performance Management Software for Online Marketplaces.

I described the process here in my blog post: Identify a hungry audience.

If you do this manually, it may take you hours each day. Automate it, with a little help from the AI in CustomerPing!

Step 1 to find online marketplace owners

To get started, edit the values in the following 3 input fields and click “Search online marketplace owners”.

This is what will happen

  • An AI will brainstorm 5 good search keyword phrases for you to find online marketplace owners and their pain points in online forums on the internet.
  • With one click, you can search for each keyword phrase right away.
  • CustomerPing will present the search results to you.
  • If you think that one of those results looks like online marketplace owners wrote it, you can create a “customer radar station” on the forum where the post came from.
  • You describe what makes a post relevant to your business.
  • CustomerPing will “ping” you 24h a day, whenever online marketplace owners complain about their pet peeve: They struggle with monitoring seller metrics and resolving disputes effectively.
  • Good for you because this is something that you can solve with seller Performance Management Software for Online Marketplaces, right?

What to do when you get a “customer ping”

When such an alert appears on your mobile phone, you simply tap on it and join the conversation in the online forum.

Help online marketplace owners to reach their goal: To improve seller performance and customer satisfaction.

They will get to know, like and trust you. Eventually, they will buy your solution: Seller Performance Management Software for Online Marketplaces.


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